Informativa sulle spedizioni
This Wholesale Shipping Policy (“Shipping Policy”) applies to all wholesale and business-to-business (“B2B”) orders placed through wholesale.musashihamono.com and related sales channels operated by TAIMATSU株式会社 (“Seller”, “we”, “our”).
This Shipping Policy forms an integral part of the Wholesale Terms & Conditions. By placing a wholesale order, the buyer (“Buyer”, “you”) agrees to this Shipping Policy.
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1. Shipping Destinations
We ship wholesale orders domestically within Japan and internationally, subject to destination-specific restrictions and carrier availability.
The Buyer is responsible for confirming that the products may be legally imported into their country or region prior to placing an order.
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2. Shipping Methods & Carriers
Shipping methods, carriers, and service levels are selected by the Seller unless otherwise agreed in writing.
We reserve the right to:
• Choose the most appropriate carrier
• Split shipments when necessary
• Change carriers without prior notice
Carrier selection does not constitute a guarantee of delivery time.
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3. Shipping Costs
Shipping costs are not included in product prices unless explicitly stated otherwise.
Shipping fees are calculated based on:
• Destination
• Order size and weight
• Packaging requirements
• Carrier rates at the time of shipment
Any additional charges imposed by carriers, customs authorities, or government agencies are the responsibility of the Buyer.
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4. Taxes, Duties & Customs
All orders are shipped exclusive of taxes, customs duties, import fees, VAT, GST, or similar charges, unless otherwise agreed in writing.
The Buyer is solely responsible for:
• Customs clearance
• Payment of duties, taxes, and import fees
• Providing accurate import documentation when required
We are not responsible for delays, refusals, or additional costs resulting from customs inspections or regulatory issues.
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5. Processing & Handling Time
Order processing times vary depending on:
• Product availability
• Order volume
• Customization or special handling requirements
Estimated processing and shipping dates are provided for reference only and are not guaranteed.
Orders may be delayed during peak periods, holidays, or due to production constraints.
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6. Delivery Timeframes
Delivery timeframes are estimates only and depend on:
• Shipping destination
• Carrier performance
• Customs clearance
Delays caused by carriers, customs authorities, force majeure events, or other factors beyond our control do not constitute grounds for cancellation, refund, or compensation.
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7. Risk of Loss & Transfer of Title
Unless otherwise agreed in writing:
• Risk of loss or damage transfers to the Buyer at the time the goods are handed over to the carrier.
• Title to the goods transfers upon full payment of the order.
The Buyer is encouraged to arrange appropriate insurance coverage if required.
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8. Delivery Issues & Failed Deliveries
The Buyer is responsible for providing accurate shipping and contact information.
Additional costs arising from:
• Incorrect addresses
• Failed delivery attempts
• Refused shipments
• Unclaimed packages
shall be borne by the Buyer.
Returned shipments may be re-shipped at the Buyer’s expense or disposed of at the Seller’s discretion.
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9. Damaged or Lost Shipments
The Buyer must inspect shipments immediately upon receipt.
Any claims for shipping damage or loss must be:
• Documented at delivery when possible
• Submitted in writing within 7 days of receipt
Claims submitted outside this period may be rejected.
Carrier investigations may be required, and resolution timelines are subject to carrier policies.
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10. Force Majeure
We shall not be liable for shipping delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, labor disputes, pandemics, governmental actions, or transportation disruptions.
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11. Policy Changes
We reserve the right to amend this Shipping Policy at any time.
The version in effect at the time of shipment shall apply.